If you're experiencing a problem that isn't covered in our Known Issues, please follow these troubleshooting steps. Keep in mind that you should always make sure you're running the latest version of the RxToMe app as well as the latest version of your phone or tablet's operating system before following these steps.


Restart your phone or tablet

Always try restarting your phone or tablet first if you're having trouble with RxToMe.


Check Internet connection

If restarting your device doesn't help, please try using RxToMe both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.


Uninstall and reinstall

If restarting your device and checking your connection doesn't help, try deleting and reinstalling RxToMe:


  • iPhone and iPad: From the Home screen, tap and hold the RxToMe app icon until it shakes. Tap x on the app to delete it. Your information and profile info will be saved by RxToMe. Go to the App Store, reinstall RxToMe and then log in with your username and password.


  • Android: Go to your phone or tablet's Settings and tap Applications > Manage Applications > RxToMe. Tap Uninstall.


Go to the Google Play Store, reinstall RxToMe and then log in with your username and password.


Still no luck?

If these steps didn't resolve your problem, contact us and report the bug so we can investigate.