My app won’t load

If you're having trouble loading the app, you may not be able to load the app or certain features of RxToMe in areas with a weak Wi-Fi or cellular signal. If you're having difficulty loading the web as well, then it's most likely an issue with your internet connection.

A couple of things to keep in mind:

Some mobile carriers limit a customer's mobile data after they've used a certain amount of data in a month, which can result in feed errors toward the end of the month. If you're regularly having trouble using the app at the end of each month, contact your service provider (ex: AT&T, Verizon, T-Mobile) directly.

When there are a lot of people at an event, like a concert or baseball game, trying to use a mobile network at the same time, it may appear as if you have strong cellular signal even though the connection is weak. This should resolve itself once you're no longer at the event.

If you think you're experiencing a technical problem with RxToMe, you can report it in our Help Centre